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Data protection is about more than just recovering files after a disaster—it’s about having access to your files and file history, no matter what the reason.

Use the quick steps below to restore a few files from the Code42 app, or browse this guide for more in-depth information. To troubleshoot restore issues, see the details of how to use the Infinity Backup restore option. Click Restore Files.

(Applies only if you have multiple devices) From the menu, select the device that originally backed up the files you want to restore.

If you back up to multiple destinations, select the destination from Restore files from.

Browse or search for a file.

Mouse over the file, and click the download icon download icon, or select several files and click Restore Files

Access files on the go

Need a file when you're away from Infinity back up? You can also download your files from any web browser.

The magic of Infinity Backup is the instant file synchronization between all of your computers, phones, and tablets. All you need do is install the Infinity Backup desktop application – Infinity Backup Drive – and sign in using the same login credentials on all your devices. If you've already installed Infinity Backup, simply adding files to your Infinity Backup Drive folders will immediately sync your data on all of your devices. Now all your uploaded data is accessible by you from any other computer, Smartphone, or tablet that also has Infinity Backup installed.

Of course you can! When you install and launch the mobile app for the first time, you'll be asked whether you already have an account or want to create a new one. Your new Infinity Backup account will come with up to 10 GB of storage space for free, plus most of the Infinity Backup features.
The same goes for the Infinity Backup desktop application – Infinity Backup Drive. When you launch it on your computer you can create an Infinity Backup account and start using the service.

Sharing large files is easy and simple with Infinity Backup. You can choose among several file sharing options:
  • Shared links - send files to friends and family by generating a link. Your recipients will get an instant preview from their browser, even if they don't have an Infinity Backup account. For extra security, you can protect your links with a password or set an expiration date.
  • File requests - collect files from other people directly to your Infinity Backup account. Your recipients will be able to upload files without getting access to any of your files. Everything will be organized in one place for your convenience.
  • Direct links - share files/folders with others, directly. The Public folder is a special folder in your account you can use to generate direct download links, host static HTML websites and embed images.
  • Invite to folder - share private folders with other Infinity Backup users. Control the levels of access by setting "View" or "Edit" permissions. Once the users accept your invitation, they will be ready to start collaborating with you.

You can install the Infinity Backup app only once per device and at this time there's no option to link more than one account at once.

If you receive an invitation for a shared folder, you will need to have an Infinity Backup account to accept it. That's because files in shared folders are immediately synchronized between Infinity Backup members.
If you receive a shared link with the option to upload, you will also need to have an Infinity Backup account, in order to upload. You don't need an Infinity Backup account, however, if you receive a file request link.

To subscribe to a paid Infinity Backup plan, go to the Plans and Pricing page on our website. Compare the premium plans, choose the one suitable for you, and get 500GB or 2 TB space for your valuable files.

Free and Premium plan subscribers can share folders up to 150 times per day. This restriction doesn't apply to Business plan users who can share folders an unlimited number of times every day.

Yes, you can protect shared links with a password from my Infinity Backup.com, when you generate the link. Currently, this option is available only for Premium users.

In order to create a password-protected shared link:
  • o Open my Infinity Backup
  • Mark a file/folder and click Share > Share link
  • Go to Password protection and enter a password
  • Save your changes and share the link

Regardless of which application you use - for desktop, mobile or web, when you make an attempt to log in, you will be required to enter your email and password. Below those two fields, you will see a Forgot Password link. Click it and enter the email you use for your Infinity Backup account. Infinity Backup will send you an email containing a link for resetting your password. Bear in mind that if you are registered with Face book, Google or Apple account, the e-mail will be sent to the associated with the respective platform e-mail. Note that the reset password option is available for your account password, but not for your Crypto Folder password.

Regardless of what type of account you have at Infinity Backup, we make sure your data stays secure. All of the files you store in Infinity Backup are secured with 256-bit AES method of encrypting during and after transfer. In addition, upon transfer, Infinity Backup also applies

Securing your files is not limited to potential hacks only, but to protection from potential hardware failure as well. After your data is uploaded onto the Infinity Backup servers, we keep 5 copies on at least three server locations in a highly secure data storage center, monitored 24/7.

If you're using Two-factor authentication and you'd like to change the phone number registered with your account, follow these steps:
  • Open Infinity backup and log in your account
  • Go to Settings > Security > Two-factor authentication and click on Manage
  • Click Change next to your phone number to update it. You will receive a text message with a verification code.

Note: For security reasons, when you open your Two-factor authentication settings, you will have to re-enter your password.

That's not possible. You can only collaborate on shared folders that are stored in the same data region as you.

If you still want to collaborate with people from a different data region, you can share a link to the folder and turn on the setting Upload. This will allow any Infinity Backup user with access to the link to upload files to the folder. The uploaded files will also appear in the link.
  • Open my.Infinity Backup.com and select the folder
  • Click Share > Share Link
  • Turn on the "Upload" setting
  • Choose whether you'd like any Infinity Backup user with access to the link, to be able to upload from the link, or only Infinity Backup users you enter
  • Save your changes and share the link

In order to prevent abuse, Infinity Backup users have these limits when sharing folders with the option "Invite to folder":
  • Basic accounts can share folders with up to 25,000 subfolders or 150,000 files.
  • Premium accounts can share folders with up to 50,000 subfolders or 300,000 files. These limits do not apply for Infinity Backup Business.
  • If а Premium user shares a folder with a Basic user, the limits for Basic accounts apply.

There are several ways you can create a Infinity Backup account - with your Facebook/Google or Apple account, or with your email address.
In order to create a Infinity Backup account with your email addess:
  • Open Infinity Backup.com and click on the Sign up button
  • Enter a valid email address and password
  • Verify your account and you are done

You can also register for Infinity Backup through the dedicated desktop and mobile apps. If you would like to sign up with your Facebook/Google or Apple account:

  • Open my.Infinity Backup or one of the respective apps
  • Select Continue with Facebook/Google/Apple
  • Confirm your registration and you're done

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